Frequently Asked Questions

Yes — we create individual pieces, especially for medallions, business cards, or personalized gifts. For products requiring a matrix (such as coins or medals), the matrix creation is a one-time cost that must be covered initially.

Typical minimums are:

• Tokens and coins: from 50 pieces
• Medals: from 20 pieces
• Business cards: from 20 pieces

With larger quantities, the per-piece price decreases significantly.

Yes, we offer progressive discounts based on quantity:

• 100-500 pieces: 10-15% discount
• 500-1000 pieces: 15-20% discount
• 1000+ pieces: 20-30% discount

Exact pricing depends on the product complexity and materials used.

Absolutely! If we've created a matrix for your order, we store it free for 3 years. Reordering the same product requires no additional matrix cost — you only pay for production and materials.

Matrix cost depends on complexity but typically ranges from €200-350. This is a one-time payment that covers:

• Professional design adaptation
• CNC machining or manual die creation
• Quality testing and adjustments
• Free storage for 3 years

Standard production timelines:

• New projects: 20-30 business days (including matrix creation)
• Repeat orders: 15-20 business days
• Simple items: 10-15 business days
• Rush orders: Available by special arrangement

Timeline may vary based on complexity and current workload.

We accept various payment methods:

• Bank transfer: For businesses and individuals
• Cash on delivery: For Bulgaria only
• PayPal & Stripe: For international clients
• Credit cards: Via secure payment gateway

Payment terms:

• Up to €500: 100% prepayment
• €500-2000: 50% deposit, 50% on delivery
• Over €2000: 50% deposit, 25% during production, 25% on delivery

Yes! We provide detailed quotes including:

• Matrix creation cost (if needed)
• Per-piece production cost
• Material and finish options
• Estimated delivery timeline
• Shipping costs

Quotes are valid for 30 days and include visual mockups when possible.

Absolutely! You can send us ready files (.svg, .ai, .pdf, .png with high resolution) or even sketches. Our designer will adapt your design for production requirements.

Yes — we offer professional graphic design services based on your ideas or from scratch. We can provide 2-3 design variants for your approval before production.

We accept various formats:

• Vector files: .AI, .SVG, .EPS (preferred)
• Images: .PNG, .JPG (min 300 DPI)
• Documents: .PDF (high resolution)
• Design files: .PSD, .CDR
• Hand sketches: Photographed or scanned

Minor text changes are usually possible before matrix creation. However, significant design changes after matrix creation may require a new matrix, which incurs additional costs.

Yes — we deliver across Europe, Great Britain, USA and other countries. We work in English and Bulgarian, and can provide documents in German and other languages when needed.

We use professional packaging to ensure safe delivery:

• Individual protective wrapping for each item
• Bubble wrap and foam padding
• Sturdy cardboard boxes
• Fragile stickers for delicate items
• Tracking numbers for all shipments

Shipping costs depend on destination and weight:

• Bulgaria: €5-15 (depending on weight)
• EU countries: €25-50
• UK/USA: €25-50
• Other countries: Quote on request

Free shipping for orders over €500 within EU.

Yes, all shipments include tracking numbers. You'll receive an email with tracking information once your order ships, allowing you to monitor delivery progress in real-time.

We work with various high-quality materials:

• Brass: Traditional and durable
• Aluminum: Lightweight and modern
• Stainless Steel: Premium finish
• Copper: Classic and elegant
• Zinc Alloy: Cost-effective option

We offer various professional finishes:

• Patination: Aged antique effect
• Polished: Mirror finish
• Antique style: Vintage appearance
• Color enamel: Vibrant color accents
• Sandblasted: Matte texture
• Electroplating: Gold/silver coating

Our quality control process includes:

• Dimensional accuracy verification
• Surface finish inspection
• Material quality testing
• Visual inspection of every piece
• Packaging quality check

Every piece must pass our quality standards before shipping.

We provide comprehensive support:

• File format conversion
• Resolution enhancement
• Design adaptation for manufacturing
• Technical consultation
• Production feasibility assessment

Yes, we help determine:

• Optimal dimensions for your application
• Best material selection
• Appropriate finish selection
• Manufacturing method recommendations
• Cost optimization suggestions

For large orders (500+ pieces), we can provide pre-production samples. Sample cost is deducted from the final order total. This ensures you're completely satisfied before full production begins.