Privacy Policy
Your privacy is important to us. This policy explains how FORZIMA collects, uses, and protects your personal information.
Last updated: January 1, 2025
Introduction
FORZIMA ("we," "our," or "us") is committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website forzima.com or use our services.
By using our website or services, you consent to the collection and use of information in accordance with this policy.
1. Information We Collect
1.1 Personal Information
We may collect the following personal information when you:
- Contact us or request quotes: Name, email address, phone number, company name, project details
- Upload files: Design files, project specifications, and related documents
- Subscribe to communications: Email address and communication preferences
- Make inquiries: Any information you choose to provide in your messages
1.2 Automatically Collected Information
When you visit our website, we automatically collect:
- Technical Information: IP address, browser type, device type, operating system
- Usage Information: Pages visited, time spent on pages, click patterns
- Cookies and Tracking Technologies: See our Cookies section below
1.3 Third-Party Information
We may receive information about you from third parties such as:
- Analytics providers (Google Analytics)
- Social media platforms
- Business partners and referrals
2. How We Use Your Information
We use collected information for the following purposes:
2.1 Service Delivery
- Process and respond to your inquiries and quote requests
- Provide custom metal manufacturing services
- Communicate about your projects and orders
- Deliver products and services
2.2 Business Operations
- Improve our website and services
- Analyze website usage and performance
- Conduct market research and business analysis
- Manage our relationship with you
2.3 Communication
- Send service-related communications
- Provide customer support
- Send marketing communications (with your consent)
- Inform you about new products and services
2.4 Legal Compliance
- Comply with legal obligations
- Protect our rights and interests
- Prevent fraud and abuse
- Resolve disputes
4. Data Security
We implement appropriate technical and organizational measures to protect your personal information:
4.1 Technical Safeguards
- Encryption: SSL/TLS encryption for data transmission
- Access Controls: Restricted access to personal data
- Secure Servers: Industry-standard security measures
- Regular Updates: Security patches and system updates
4.2 Organizational Measures
- Employee training on data protection
- Regular security assessments
- Incident response procedures
- Data minimization practices
Important: While we use reasonable efforts to protect your information, no method of transmission over the internet or electronic storage is 100% secure.
6. Your Rights (GDPR)
Under the General Data Protection Regulation (GDPR), you have the following rights:
Access
Request access to your personal data and information about how we process it.
Rectification
Request correction of inaccurate or incomplete personal data.
Erasure
Request deletion of your personal data under certain circumstances.
Restriction
Request restriction of processing of your personal data.
Data Portability
Request transfer of your data to another service provider.
Object
Object to processing based on legitimate interests or direct marketing.
6.1 How to Exercise Your Rights
To exercise your rights, please contact us at:
- Email: office@forzima.com
- Subject line: "Data Protection Request"
- Include: Specific request and proof of identity
We will respond to your request within 30 days of receipt.
6.2 Right to Complain
You have the right to lodge a complaint with your local data protection authority if you believe we have not handled your personal data appropriately.
7. International Data Transfers
As we serve clients globally, your personal data may be transferred to and processed in countries outside the European Economic Area (EEA).
7.1 Safeguards for Transfers
When transferring data internationally, we ensure appropriate safeguards:
- Adequacy Decisions: Transfers to countries with adequate data protection
- Standard Contractual Clauses: EU-approved contract terms
- Binding Corporate Rules: For transfers within corporate groups
- Certification Schemes: Recognized international standards
7.2 Third-Party Services
Some of our service providers may be located outside the EEA:
- Google Analytics: USA (Privacy Shield certified)
- Email Services: Various locations with appropriate safeguards
8. Data Retention
We retain your personal data only as long as necessary for the purposes outlined in this policy:
8.1 Retention Periods
| Data Type | Retention Period | Legal Basis |
|---|---|---|
| Contact Form Data | 3 years | Business relationship |
| Email Communications | 3 years | Business records |
| Website Analytics | 26 months | Legitimate interest |
| Marketing Data | Until withdrawal of consent | Consent |
| Financial Records | 7 years | Legal obligation |
8.2 Secure Deletion
When data is no longer needed, we securely delete or anonymize it in accordance with our data retention policy and applicable laws.
9. Changes to This Privacy Policy
We may update this Privacy Policy from time to time to reflect changes in our practices or applicable laws. We will:
- Post the updated policy on our website
- Update the "Last Updated" date
- Notify you of significant changes via email (if we have your email address)
- Obtain new consent where required by law
We encourage you to review this policy periodically to stay informed about how we protect your information.
10. Contact Us
If you have any questions about this Privacy Policy or our data practices, please contact us:
Address
FORZIMA
Bulgaria
European Union
Response Time
We aim to respond to all privacy inquiries within 30 days.
Questions About Our Privacy Practices?
We're committed to transparency and protecting your privacy. Contact us if you need clarification about any aspect of this policy.